From 6c713ac9b936216933a08e824e0eba9ed8698673 Mon Sep 17 00:00:00 2001
From: jiangyong27 <yong27@163.com>
Date: Tue, 23 Jan 2024 22:06:52 +0800
Subject: [PATCH] servicer list2

---
 qyweixin/app_customer.go | 81 ++++++++++++++++++++++++++++++++++++----
 1 file changed, 73 insertions(+), 8 deletions(-)

diff --git a/qyweixin/app_customer.go b/qyweixin/app_customer.go
index dd02fb5..69367ce 100644
--- a/qyweixin/app_customer.go
+++ b/qyweixin/app_customer.go
@@ -3,17 +3,38 @@ package qyweixin
 import (
 	"encoding/json"
 	"fmt"
-	"github.com/smbrave/goutil"
 	"github.com/spf13/cast"
 	"gitlab.batiao8.com/open/gosdk/util"
 	"gitlab.batiao8.com/open/gosdk/wechat/message"
 	"time"
 )
 
+var (
+	ChangeTypeFromPool  = 1
+	ChangeTypeTransform = 2
+	ChangeTypeFinish    = 3
+	ChangeTypeRepeat    = 4
+
+	OriginCustomer = 3 //用户发送的
+	OriginSystem   = 4 //系统发送的
+	OriginServicer = 5 //客服发送的
+	OriginAi       = 6 //AI发送的
+
+	EventTypeEnterSession  = "enter_session"
+	EventTypeSessionChange = "session_status_change"
+
+	CustomerStateEnterSession = 0
+	CustomerStateRobot        = 1
+	CustomerStateWaitPool     = 2
+	CustomerStateServicing    = 3
+	CustomerStateComplete     = 4
+)
+
 type CustomerAccount struct {
 	Name string
 	KfId string
 }
+
 type CustomerMessage struct {
 	Msgid          string
 	Msgtype        string
@@ -23,17 +44,38 @@ type CustomerMessage struct {
 	Origin         int
 	SendTime       int64
 	SyncTime       int64
-	Content        string
+	Text           *CustomerText
+	Event          *CustomerEvent
+	Image          *CustomerImage
 }
+
 type CustomerServicer struct {
 	Userid string
 	Status int
 }
+
 type CustomerState struct {
 	State    int
 	Servicer string
 }
 
+type CustomerText struct {
+	Content string
+	MenuId  string
+}
+
+type CustomerImage struct {
+	MediaId string
+}
+
+type CustomerEvent struct {
+	EventType         string `json:"event_type"`
+	Scene             string `json:"scene"`
+	ChangeType        int    `json:"change_type"`
+	OldServicerUserid string `json:"old_servicer_userid"`
+	NewServicerUserid string `json:"new_servicer_userid"`
+}
+
 type AppCustomer struct {
 	App
 }
@@ -198,8 +240,10 @@ func (m *CustomerMessage) From(data map[string]interface{}) {
 
 	if m.Msgtype == message.MsgTypeEvent {
 		m.parseEvent(data)
-	} else {
-		m.parseMessage(m.Msgtype, data)
+	} else if m.Msgtype == string(message.MsgTypeText) {
+		m.parseText(data)
+	} else if m.Msgtype == message.MsgTypeImage {
+		m.parseText(data)
 	}
 }
 
@@ -218,16 +262,37 @@ func (m *CustomerMessage) parseEvent(data map[string]interface{}) error {
 		m.OpenKfid = openKfid
 	}
 
-	m.Content = goutil.EncodeJSON(event)
+	m.Event = &CustomerEvent{
+		EventType:         cast.ToString(event["event_type"]),
+		Scene:             cast.ToString(event["scene"]),
+		ChangeType:        cast.ToInt(event["change_type"]),
+		NewServicerUserid: cast.ToString(event["new_servicer_userid"]),
+		OldServicerUserid: cast.ToString(event["old_servicer_userid"]),
+	}
 	return nil
 }
 
-func (m *CustomerMessage) parseMessage(msgKey string, data map[string]interface{}) error {
-	image, err := cast.ToStringMapE(data[msgKey])
+func (m *CustomerMessage) parseText(data map[string]interface{}) error {
+	image, err := cast.ToStringMapE(data["text"])
 	if err != nil {
 		return err
 	}
 
-	m.Content = goutil.EncodeJSON(image)
+	m.Text = &CustomerText{
+		Content: cast.ToString(image["content"]),
+		MenuId:  cast.ToString(image["menu_id"]),
+	}
+	return nil
+}
+
+func (m *CustomerMessage) parseImage(data map[string]interface{}) error {
+	image, err := cast.ToStringMapE(data["image"])
+	if err != nil {
+		return err
+	}
+
+	m.Image = &CustomerImage{
+		MediaId: cast.ToString(image["media_id"]),
+	}
 	return nil
 }