diff --git a/qyweixin/app_customer.go b/qyweixin/app_customer.go
index a253d5e..fc0ed5d 100644
--- a/qyweixin/app_customer.go
+++ b/qyweixin/app_customer.go
@@ -318,8 +318,8 @@ func (m *CustomerMessage) From(data map[string]interface{}) {
 		m.parseEvent(data)
 	} else if m.Msgtype == string(message.MsgTypeText) {
 		m.parseText(data)
-	} else if m.Msgtype == message.MsgTypeImage {
-		m.parseText(data)
+	} else if m.Msgtype == message.MsgTypeImage || m.Msgtype == message.MsgTypeVideo || m.Msgtype == message.MsgTypeVoice {
+		m.parseMedia(m.Msgtype, data)
 	}
 }
 
@@ -361,14 +361,24 @@ func (m *CustomerMessage) parseText(data map[string]interface{}) error {
 	return nil
 }
 
-func (m *CustomerMessage) parseImage(data map[string]interface{}) error {
-	image, err := cast.ToStringMapE(data["image"])
+func (m *CustomerMessage) parseMedia(msgType string, data map[string]interface{}) error {
+	media, err := cast.ToStringMapE(data[msgType])
 	if err != nil {
 		return err
 	}
 
-	m.Image = &CustomerImage{
-		MediaId: cast.ToString(image["media_id"]),
+	if msgType == message.MsgTypeImage {
+		m.Image = &CustomerImage{
+			MediaId: cast.ToString(media["media_id"]),
+		}
+	} else if msgType == message.MsgTypeVideo {
+		m.Video = &CustomerVideo{
+			MediaId: cast.ToString(media["media_id"]),
+		}
+	} else if msgType == message.MsgTypeVoice {
+		m.Voice = &CustomerVoice{
+			MediaId: cast.ToString(media["media_id"]),
+		}
 	}
 	return nil
 }