customer state

qyweixin/app_customer.go

@@ -25,6 +25,10 @@ type CustomerMessage struct {
 	SyncTime       int64
 	Content        string
 }
+type CustomerState struct {
+	State    int
+	Servicer string
+}
 
 type AppCustomer struct {
 	App
@@ -59,6 +63,45 @@ func (a *AppCustomer) AccountList() ([]*CustomerAccount, error) {
 	return accounts, nil
 }
 
+func (a *AppCustomer) SetCustomerState(openKfid, externalUserid string, state *CustomerState) error {
+	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/service_state/trans?access_token=%s", a.GetToken())
+	params := make(map[string]interface{})
+	params["external_userid"] = externalUserid
+	params["open_kfid"] = openKfid
+	params["service_state"] = state.State
+	params["servicer_userid"] = state.Servicer
+	reqBody, _ := json.Marshal(params)
+	rspBody, err := util.HttpPostJson(reqUrl, nil, reqBody)
+	if err != nil {
+		return err
+	}
+	_, err = a.GetResult(rspBody)
+	if err != nil {
+		return err
+	}
+	return nil
+}
+
+func (a *AppCustomer) GetCustomerState(openKfid, externalUserid string) (*CustomerState, error) {
+	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/service_state/get?access_token=%s", a.GetToken())
+	params := make(map[string]interface{})
+	params["external_userid"] = externalUserid
+	params["open_kfid"] = openKfid
+	reqBody, _ := json.Marshal(params)
+	rspBody, err := util.HttpPostJson(reqUrl, nil, reqBody)
+	if err != nil {
+		return nil, err
+	}
+	result, err := a.GetResult(rspBody)
+	if err != nil {
+		return nil, err
+	}
+	state := new(CustomerState)
+	state.State = cast.ToInt(result["service_state"])
+	state.Servicer = cast.ToString(result["servicer_userid"])
+	return state, nil
+}
+
 func (a *AppCustomer) SendCustomerText(toUser, openKfId, content string) error {
 	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/send_msg?access_token=%s", a.GetToken())
 	params := make(map[string]interface{})