gosdk/qyweixin/app_customer.go

package qyweixin

import (
	"encoding/json"
	"errors"
	"fmt"
	"github.com/spf13/cast"
	"gitlab.batiao8.com/open/gosdk/util"
	"gitlab.batiao8.com/open/gosdk/wechat/message"
	"time"
)

var (
	ChangeTypeFromPool  = 1
	ChangeTypeTransform = 2
	ChangeTypeFinish    = 3
	ChangeTypeRepeat    = 4

	OriginCustomer = 3 //用户发送的
	OriginSystem   = 4 //系统发送的
	OriginServicer = 5 //客服发送的
	OriginAi       = 6 //AI发送的

	EventTypeEnterSession  = "enter_session"
	EventTypeSessionChange = "session_status_change"

	CustomerStateEnterSession = 0 //未处理，新会话，用户已发消息
	CustomerStateRobot        = 1 //由智能助手接待
	CustomerStateWaitPool     = 2 //待接入池排队中
	CustomerStateServicing    = 3 //由人工接待
	CustomerStateComplete     = 4 //已结束/未开始
)

type CustomerAccount struct {
	Name string
	KfId string
}

type CustomerMessage struct {
	Msgid          string
	Msgtype        string
	ExternalUserid string
	ServicerUserid string
	OpenKfid       string
	Origin         int
	SendTime       int64
	SyncTime       int64
	Text           *CustomerText
	Event          *CustomerEvent
	Image          *CustomerImage
	Video          *CustomerVideo
	Voice          *CustomerVoice
}

type CustomerServicer struct {
	Userid string
	Status int
}

type CustomerState struct {
	State    int
	Servicer string
}

type CustomerText struct {
	Content string
	MenuId  string
}

type CustomerImage struct {
	MediaId string
}
type CustomerVideo struct {
	MediaId string
}

type CustomerVoice struct {
	MediaId string
}

type CustomerEvent struct {
	EventType         string `json:"event_type"`
	Scene             string `json:"scene"`
	ChangeType        int    `json:"change_type"`
	OldServicerUserid string `json:"old_servicer_userid"`
	NewServicerUserid string `json:"new_servicer_userid"`
}

type CustomerInfo struct {
	Nickname string      `json:"nickname"`
	Avatar   string      `json:"avatar"`
	Gender   int         `json:"gender"`
	Unionid  string      `json:"unionid"`
	Context  interface{} `json:"enter_Session_Context"`
}

type AppCustomer struct {
	App
}

func NewAppCustomer(cfg *AppConfig) *AppCustomer {
	return &AppCustomer{
		App: *NewApp(cfg),
	}
}

func (a *AppCustomer) AccountList() ([]*CustomerAccount, error) {
	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/account/list?access_token=%s", a.GetToken())
	rspBody, err := util.HttpGet(reqUrl, nil)
	if err != nil {
		return nil, err
	}
	result, err := a.GetResult(rspBody)
	if err != nil {
		return nil, err
	}

	data := cast.ToSlice(result["account_list"])
	accounts := make([]*CustomerAccount, 0)
	for _, ac := range data {
		acc := cast.ToStringMap(ac)
		account := new(CustomerAccount)
		account.Name = cast.ToString(acc["name"])
		account.KfId = cast.ToString(acc["open_kfid"])
		accounts = append(accounts, account)
	}
	return accounts, nil
}

func (a *AppCustomer) ServicerList(openKfid string) ([]*CustomerServicer, error) {
	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/servicer/list?access_token=%s&open_kfid=%s", a.GetToken(), openKfid)

	rspBody, err := util.HttpGet(reqUrl, nil)
	if err != nil {
		return nil, err
	}
	result, err := a.GetResult(rspBody)
	if err != nil {
		return nil, err
	}
	resultList := make([]*CustomerServicer, 0)
	servicerList := cast.ToSlice(result["servicer_list"])
	for _, s := range servicerList {
		serv := cast.ToStringMap(s)
		r := new(CustomerServicer)
		r.Userid = cast.ToString(serv["userid"])
		r.Status = cast.ToInt(serv["status"])
		resultList = append(resultList, r)
	}
	return resultList, nil
}

func (a *AppCustomer) SetCustomerState(openKfid, externalUserid string, state *CustomerState) error {
	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/service_state/trans?access_token=%s", a.GetToken())
	params := make(map[string]interface{})
	params["external_userid"] = externalUserid
	params["open_kfid"] = openKfid
	params["service_state"] = state.State
	params["servicer_userid"] = state.Servicer
	reqBody, _ := json.Marshal(params)
	rspBody, err := util.HttpPostJson(reqUrl, nil, reqBody)
	if err != nil {
		return err
	}
	_, err = a.GetResult(rspBody)
	if err != nil {
		return err
	}
	return nil
}

func (a *AppCustomer) GetCustomerState(openKfid, externalUserid string) (*CustomerState, error) {
	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/service_state/get?access_token=%s", a.GetToken())
	params := make(map[string]interface{})
	params["external_userid"] = externalUserid
	params["open_kfid"] = openKfid
	reqBody, _ := json.Marshal(params)
	rspBody, err := util.HttpPostJson(reqUrl, nil, reqBody)
	if err != nil {
		return nil, err
	}
	result, err := a.GetResult(rspBody)
	if err != nil {
		return nil, err
	}
	state := new(CustomerState)
	state.State = cast.ToInt(result["service_state"])
	state.Servicer = cast.ToString(result["servicer_userid"])
	return state, nil
}

func (q *AppCustomer) GetCustomerInfo(externalUserid string) (*CustomerInfo, error) {

	postdata := map[string]interface{}{
		"external_userid_list": []string{
			externalUserid,
		},
		"need_enter_session_context": 1,
	}
	dataByte, err := json.Marshal(postdata)
	if err != nil {
		return nil, err
	}

	rspBody, err := util.HttpPostJson("https://qyapi.weixin.qq.com/cgi-bin/kf/customer/batchget?access_token="+q.GetToken(), nil, dataByte)
	if err != nil {
		return nil, err
	}
	result, err := q.GetResult(rspBody)
	if err != nil {
		return nil, err
	}
	users := cast.ToSlice(result["customer_list"])
	if len(users) == 0 {
		return nil, errors.New("no user info")
	}
	user := cast.ToStringMap(users[0])
	u := new(CustomerInfo)
	u.Nickname = cast.ToString(user["nickname"])
	u.Avatar = cast.ToString(user["avatar"])
	u.Unionid = cast.ToString(user["unionid"])
	u.Gender = cast.ToInt(user["gender"])
	u.Context = user["enter_session_context"]
	return u, nil
}

func (a *AppCustomer) SendCustomerText(openKfId, toUser, content string) error {
	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/send_msg?access_token=%s", a.GetToken())
	params := make(map[string]interface{})
	params["touser"] = toUser
	params["open_kfid"] = openKfId
	params["msgtype"] = "text"
	params["text"] = map[string]interface{}{
		"content": content,
	}
	reqBody, _ := json.Marshal(params)
	rspBody, err := util.HttpPostJson(reqUrl, nil, reqBody)
	if err != nil {
		return err
	}
	_, err = a.GetResult(rspBody)
	if err != nil {
		return err
	}
	return nil
}
func (a *AppCustomer) SyncMessage(openKfId, cursor, token string) ([]*CustomerMessage, string, error) {
	reqUrl := fmt.Sprintf("https://qyapi.weixin.qq.com/cgi-bin/kf/sync_msg?access_token=%s", a.GetToken())
	params := make(map[string]interface{})

	params["token"] = token
	params["limit"] = 1000
	params["voice_format"] = 0
	params["open_kfid"] = openKfId

	message := make([]*CustomerMessage, 0)
	for {
		params["cursor"] = cursor
		reqBody, _ := json.Marshal(params)
		rspBody, err := util.HttpPostJson(reqUrl, nil, reqBody)
		if err != nil {
			return nil, "", err
		}
		result, err := a.GetResult(rspBody)
		if err != nil {
			return nil, "", err
		}

		msgList := cast.ToSlice(result["msg_list"])
		for _, msg := range msgList {
			m := new(CustomerMessage)
			m.From(cast.ToStringMap(msg))
			message = append(message, m)
		}
		cursor = cast.ToString(result["next_cursor"])
		hasMore := cast.ToInt(result["has_more"])
		if hasMore == 0 {
			break
		}
	}
	return message, cursor, nil
}

func (q *AppCustomer) GetServiceLink(openKfId, sence string) (string, error) {

	params := make(map[string]string)
	params["open_kfid"] = openKfId
	params["scene"] = sence
	reqBody, _ := json.Marshal(params)
	reqUrl := "https://qyapi.weixin.qq.com/cgi-bin/kf/add_contact_way?access_token=" + q.GetToken()
	rspBody, err := util.HttpPostJson(reqUrl, nil, reqBody)
	if err != nil {
		return "", err
	}
	result, err := q.GetResult(rspBody)
	if err != nil {
		return "", err
	}

	customerServcieUrl := cast.ToString(result["url"])
	if customerServcieUrl == "" {
		return "", fmt.Errorf("%d:%s", cast.ToInt64(result["errcode"]), cast.ToString(result["errmsg"]))
	}
	return customerServcieUrl, nil
}

func (m *CustomerMessage) From(data map[string]interface{}) {
	m.SyncTime = time.Now().Unix()
	m.SendTime = cast.ToInt64(data["send_time"])
	m.Msgid = cast.ToString(data["msgid"])
	m.Msgtype = cast.ToString(data["msgtype"])
	m.Origin = cast.ToInt(data["origin"])
	m.ExternalUserid = cast.ToString(data["external_userid"])
	m.ServicerUserid = cast.ToString(data["servicer_userid"])
	m.OpenKfid = cast.ToString(data["open_kfid"])

	if m.Msgtype == message.MsgTypeEvent {
		m.parseEvent(data)
	} else if m.Msgtype == string(message.MsgTypeText) {
		m.parseText(data)
	} else if m.Msgtype == message.MsgTypeImage || m.Msgtype == message.MsgTypeVideo || m.Msgtype == message.MsgTypeVoice {
		m.parseMedia(m.Msgtype, data)
	}
}

func (m *CustomerMessage) parseEvent(data map[string]interface{}) error {
	event, err := cast.ToStringMapE(data["event"])
	if err != nil {
		return err
	}
	externalUserid := cast.ToString(event["external_userid"])
	if externalUserid != "" {
		m.ExternalUserid = externalUserid
	}

	openKfid := cast.ToString(event["open_kfid"])
	if openKfid != "" {
		m.OpenKfid = openKfid
	}

	m.Event = &CustomerEvent{
		EventType:         cast.ToString(event["event_type"]),
		Scene:             cast.ToString(event["scene"]),
		ChangeType:        cast.ToInt(event["change_type"]),
		NewServicerUserid: cast.ToString(event["new_servicer_userid"]),
		OldServicerUserid: cast.ToString(event["old_servicer_userid"]),
	}
	return nil
}

func (m *CustomerMessage) parseText(data map[string]interface{}) error {
	image, err := cast.ToStringMapE(data["text"])
	if err != nil {
		return err
	}

	m.Text = &CustomerText{
		Content: cast.ToString(image["content"]),
		MenuId:  cast.ToString(image["menu_id"]),
	}
	return nil
}

func (m *CustomerMessage) parseMedia(msgType string, data map[string]interface{}) error {
	media, err := cast.ToStringMapE(data[msgType])
	if err != nil {
		return err
	}

	if msgType == message.MsgTypeImage {
		m.Image = &CustomerImage{
			MediaId: cast.ToString(media["media_id"]),
		}
	} else if msgType == message.MsgTypeVideo {
		m.Video = &CustomerVideo{
			MediaId: cast.ToString(media["media_id"]),
		}
	} else if msgType == message.MsgTypeVoice {
		m.Voice = &CustomerVoice{
			MediaId: cast.ToString(media["media_id"]),
		}
	}
	return nil
}